Terms and Conditions
Last updated: 12.08.26
These Terms and Conditions apply to services provided by CB Supreme Multi Clean. By requesting a quote, booking a service or using our website, you agree to the terms below.
1. About us
CB Supreme Multi Clean provides professional interior and exterior cleaning services for domestic and commercial customers.
Contact details:
CB Supreme Multi Clean
Email: c.b.suprememulticlean@gmail.com
Phone: 07498 418033
2. Services we provide
Our services may include, but are not limited to:
– Carpet cleaning
– Upholstery cleaning
– Rug and mattress cleaning
– Hard floor steam cleaning
– Stain removal
– Start and end of tenancy cleans
– Jet washing
– Driveway and patio cleaning
– Gutter cleaning
– Soffit and fascia cleaning
– Roof cleaning
– Tarmac painting and sealing
– Driveway re-sanding and sealing
– Conservatory cleaning
– Decking cleaning
– Brick and stone cleaning
– Fence cleaning
– Pathway cleaning
– Moss removal
– UPVC cleaning
– Solar panel cleaning
– Commercial and domestic exterior cleaning
The exact service to be carried out will be agreed with you before work begins.
3. Quotes and pricing
Quotes are based on the information you provide, such as the type of service required, property size, condition, access, location and any photos or details supplied.
A quote may change if:
– The job is larger than described
– The condition is worse than expected
– Access is more difficult than expected
– Additional services are requested
– Specialist treatment, chemicals or extra time are required
– Important information was not provided before the quote
If the price needs to change, we will explain this before carrying out any additional work.
Unless stated otherwise, quotes are valid for 30 days.
4. Bookings
A booking is only confirmed once we have agreed the service, date, time and price with you.
We will do our best to arrive at the agreed time, but arrival times may be affected by traffic, weather, previous jobs, access issues or circumstances outside our control.
If we are delayed, we will try to contact you as soon as reasonably possible.
5. Customer responsibilities
You agree to:
– Provide accurate information about the job
– Make sure we have safe and reasonable access to the property
– Make sure water and electricity are available where required
– Move fragile, valuable or personal items before we arrive
– Tell us about any known damage, loose fittings, delicate surfaces or previous treatments
– Keep children and pets away from the working area
– Provide parking or tell us about parking restrictions before the booking
We are not responsible for delays, extra costs or incomplete work caused by lack of access, unsafe conditions or incorrect information.
6. Access and safety
We may refuse to carry out work, stop work or rearrange a booking if we believe the working conditions are unsafe or unsuitable.
This may include, but is not limited to:
– Unsafe electrical supply
– Unsafe water supply
– Hazardous materials
– Dangerous access
– Aggressive animals
– Severe weather
– Unstable roofs, gutters, surfaces or structures
– Areas that cannot be safely reached with our equipment
Your safety, our safety and the protection of your property are important.
7. Results and limitations
We always aim to achieve the best possible result using professional grade equipment, chemicals and cleaning methods.
However, some marks, stains, dirt, moss, discolouration, odours or surface damage may not be fully removable.
Results may depend on:
– Age and condition of the item or surface
– Type of material
– Previous cleaning attempts or chemical use
– Wear and tear
– Staining, sun damage or permanent discolouration
– Surface damage, cracks or deterioration
– How long the issue has been present
We cannot guarantee complete removal of all stains, marks, moss, odours or discolouration.
8. Existing damage
We are not responsible for pre-existing damage, wear and tear, weak surfaces, poor installation, loose fittings, failing sealant, unstable pointing, flaking paint, damaged fibres or surfaces that are already deteriorating.
We may point out visible concerns before starting work, but we cannot always identify hidden weaknesses before cleaning begins.
9. Weather and exterior cleaning
Exterior cleaning may be affected by weather conditions.
We may rearrange work if rain, high winds, ice, storms or other conditions make the job unsafe or unsuitable.
We will contact you as soon as reasonably possible if a booking needs to be rearranged due to weather.
10. Cancellations and rearranging bookings
If you need to cancel or rearrange a booking, please give as much notice as possible.
We ask for at least 24 hours’ notice where possible.
If we arrive and cannot carry out the work because of lack of access, unsafe conditions, no one being available, or incorrect information, a call-out or cancellation charge may apply.
Any cancellation charge will be reasonable and based on the time, travel and costs already incurred.
11. Payment
Payment terms will be agreed before the service is carried out.
Unless agreed otherwise, payment is due on completion of the work.
We may accept payment by bank transfer, cash or another agreed method.
For larger jobs, commercial work or specialist services, a deposit or staged payment may be required. Any deposit requirement will be explained before the booking is confirmed.
12. Late payment
If payment is not made when due, we may contact you to request payment.
For commercial customers, we reserve the right to charge reasonable costs and interest for late payment in line with applicable law.
13. Complaints
If you are unhappy with any part of the service, please contact us as soon as possible.
You can contact us by:
Email: c.b.suprememulticlean@gmail.com
Phone: 07498 418033
Please provide your name, address, booking details, photos if relevant, and a clear explanation of the issue.
We will review the complaint and aim to respond within a reasonable time. Where appropriate, we may offer to inspect the work or put things right.
14. Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Subject to this, CB Supreme Multi Clean is not responsible for:
– Pre-existing damage
– Normal wear and tear
– Damage caused by incorrect information provided by the customer
– Damage caused by unsafe or unsuitable surfaces
– Loss of items not moved or protected before cleaning
– Delays caused by events outside our control
– Indirect or consequential losses
For business customers, our liability will be limited to the price paid for the relevant service, unless otherwise agreed in writing.
15. Photos and marketing
We may take before-and-after photos for our records.
We will ask for your permission before using identifiable photos for marketing, social media, advertising or portfolio purposes.
We will not intentionally publish personal details, addresses or identifying information without permission.
16. Website use
The information on our website is provided for general guidance only.
We try to keep information accurate and up to date, but we cannot guarantee that all website content will always be complete, current or error-free.
Service availability may vary depending on location, access, weather, equipment, job type and scheduling.
17. Privacy
We handle personal information in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your personal information.
18. Changes to these terms
We may update these Terms and Conditions from time to time.
The latest version will be available on our website. The terms that apply to your booking will be the terms in place at the time your booking is confirmed, unless a change is required by law.
19. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be dealt with by the courts of England and Wales.
20. Contact us
If you have any questions about these Terms and Conditions, please contact:
CB Supreme Multi Clean
Email: c.b.suprememulticlean@gmail.com
Phone: 07498 418033