Privacy Policy
Last updated: 12.08.26
CB Supreme Multi Clean respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and look after your personal data when you contact us, use our website or book one of our services.
1. Who we are
CB Supreme Multi Clean is a professional interior and exterior cleaning business covering North Wales, Wales and parts of England.
Contact details:
CB Supreme Multi Clean
Email: c.b.suprememulticlean@gmail.com
Phone: 07498 418033
If you have any questions about this privacy policy or how we use your personal information, please contact us using the details above.
2. What personal information we collect
We may collect the following information when you contact us, request a quote or book a service:
– Your name
– Phone number
– Email address
– Property address, postcode or service location
– Details about the cleaning service you require
– Preferred booking dates or times
– Any photos or information you choose to send us about the job
– Messages or correspondence between you and CB Supreme Multi Clean
If you use our website, we may also collect basic technical information such as your IP address, browser type, device type and how you use the website, depending on the cookies or analytics tools used on the site.
3. How we collect your information
We collect personal information when you:
– Fill in a booking or enquiry form on our website
– Call, email, text or message us
– Contact us through social media
– Request a quote
– Book or receive a cleaning service
– Send us photos or details of a property or cleaning job
4. How we use your personal information
We use your personal information to:
– Respond to enquiries
– Provide quotes
– Arrange bookings
– Carry out cleaning services
– Contact you about your booking or enquiry
– Keep records of work carried out
– Manage payments, invoices and business records
– Improve our website and customer service
– Deal with questions, complaints or legal requirements
We do not sell your personal information.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
We may use your information because:
– It is needed to provide a quote or carry out a service you have requested.
– It is needed for our legitimate business interests, such as managing enquiries, bookings and customer records.
– It is needed to comply with legal obligations, such as tax, accounting or insurance requirements.
– You have given consent, for example if you agree to receive marketing updates or allow us to use job photos.
6. Sharing your personal information
We only share your personal information where necessary.
This may include sharing information with:
– Payment providers
– Accountants or bookkeepers
– Website, hosting or email providers
– Insurance providers
– Professional advisers
– Legal or regulatory authorities if required by law
We will not sell or rent your personal information to third parties.
7. Photos and before-and-after images
If you send us photos of a job or we take before-and-after photos, we may use them to assess the work required or keep a record of the job.
We will ask for your permission before using identifiable photos for marketing, social media, portfolio pages or advertising. We will avoid sharing personal details, addresses or identifying information unless you have clearly agreed.
8. How long we keep your information
We only keep your personal information for as long as necessary.
Enquiry and booking information may be kept for as long as needed to manage the service, respond to follow-up questions and maintain business records.
Invoice, payment and accounting records may be kept for up to 6 years to meet tax and legal requirements.
If you ask us to delete your information, we will do so where possible, unless we need to keep certain records for legal, accounting or insurance reasons.
9. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
However, no method of communication over the internet is completely secure. Please avoid sending sensitive information unless it is necessary for your enquiry or booking.
10. Your data protection rights
You have rights over your personal information. These may include the right to:
– Ask for a copy of the personal information we hold about you
– Ask us to correct inaccurate information
– Ask us to delete your information
– Ask us to restrict how we use your information
– Object to certain uses of your information
– Withdraw consent where we rely on consent
– Complain to the Information Commissioner’s Office
To use any of these rights, please contact us at:
c.bsuprememulticlean@gmail.com
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113
11. Cookies
Our website may use cookies or similar technologies to help the site work properly, understand how visitors use the site and improve the user experience.
Cookies are small files stored on your device. Some cookies are necessary for the website to function, while others may be used for analytics or marketing if enabled.
You can control or delete cookies through your browser settings.
If we use non-essential cookies, such as analytics or advertising cookies, we will explain this clearly and ask for consent where required.
12. Links to other websites
Our website may contain links to other websites, such as social media pages or third-party services. We are not responsible for the privacy practices or content of those websites.
13. Changes to this policy
We may update this privacy policy from time to time. Any updates will be posted on this page with a new “Last updated” date.
14. Contact us
If you have any questions about this privacy policy or how your personal information is used, please contact:
CB Supreme Multi Clean
Email: c.b.suprememulticlean@gmail.com
Phone: 07498 418033